Congratulations on Your New Halen Home
Building a new home is exciting. It can also be a bit intimidating, though. At Halen Homes, we want the process of building and living in your new home to be as easy and enjoyable as possible. For that reason, we've put together informational videos to guide you through operating and maintaining the features in your home, understanding the warranty process, navigating a final walk thru and accessing the Online Customer Portal.
New Home Maintenance
Have a question about how something works in your new Halen Home? We have you covered! Halen Homes' New Home Maintenance video series will provide you with information on how to operate and care for the different products in and around your home.
How to Complete a Walk Thru
Before you close on your new Halen Home you will have the opportunity to go through the home, looking at all the features and taking note of any potential defects. This video explains the process and what to expect at your walk thru.
When you build with Halen Homes you have a one-year limited warranty on the different features of your home. Each of these features has minimum performance standards that are outlined in the Halen Warranty Manual. Our performance standards are governed by the Residential Construction Performance Guidelines for Professional Builders and Remodelers published by the National Association of Home Builders. In addition to the warranty provided by Halen, many of the products in your home carry a manufacturer's warranty.
The Warranty Information Video covers:
Home Warranty | Product Warranties | Warranty Appointments | Emergency Warranty
Submitting a Warranty Claim | Non-Warranty Items | Maintenance
Navigating the Customer Portal
Anytime you have a warranty claim, we ask that you enter it into warranty through the Online Customer Portal. The customer portal is how we manage claims and schedule any of our building partners that may also be needed for a warranty appointment.
Follow our step-by-step video to enter a claim, access important documents and warranty information, and to use the message center.